Employment

Records/Registration Assistant

Reports to: University Registrar

Department: Records/Registration

Status: Part-Time (20-30 hours per week)

Location: On campus

Salary: TBD

Summary

The Records/Registration Assistant is a vital member of the Records/Registration Office team’s support of the academic division, faculty, staff, and students.  This position also enhances the Records/Registration team’s ability to manage student information and ensure the security of academic records.  This team member will be responsible for records and registration-related processes for both the Online/Graduate Online and the On Campus programs, and will act as a liaison between the Records/Registration Office and other student-serving offices at Grace.

Essential Duties

The Records/Registration Assistant is part of a collaborative, multi-faceted team of individuals who share responsibility for Records/Registration Office functions in the following areas: 

• Acting as liaisons between the Records/Registration Office, Enrollment, Online Student Success, Financial Aid, Business Office, etc.  
• Assisting with the consistency of processes related to data entry and admission processing across divisions (On-Campus, Online, Graduate Online)
• Creating/maintaining Education Plans for Online and Graduate Online students
• Participating in graduation-related preparation and the annual Commencement ceremony
• Complying with the confidentiality standards of FERPA
• Participating in professional development activities and serving on university committees that support the goals and objectives of the Records and Registration Office and the University, as required.

• Assuming additional duties as assigned by the Registrar or Provost

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience –Bachelor degree strongly preferred; required to have solid writing and grammar skills; prior experience in a higher education and records related atmosphere preferred.  Demonstrated experience in accurate detail work is essential.
• Computer Skills – Possess a working knowledge of computer applications. Must have the ability to accurately and efficiently perform required computerized tasks, with the ability to learn new technology quickly.  Approximately 80-85% of the tasks for the position will be completed online.
• Customer Service Skills – Effective written and verbal communication skills required. Requires positive customer relations and ability to work with diverse populations. A pleasant and helpful demeanor will assist in the favorable development and maintaining of relationships.  
• Comprehensive Skills – Ability to read, analyze and interpret general business procedures and academic policies.  Ability to write business correspondence and contribute toward procedure manuals.
• Decisiveness/Reasoning – Ability to define problems, collect data, establish facts, and draw valid conclusions.  Sound decision making, problem solving, prioritization skills, and prompt follow up are key elements.
• Self-Starting Team Player – Must display the ability to be a collaborative team player, yet have the self-drive to work independently, take initiative when appropriate, and perform with minimal supervision.
• Physical Demands – A minimal amount of travel is required as needed for updates, professional development and various graduation related events.  While performing the duties of this job, the employee is regularly required to sit, and use hands to type. The employee frequently is required to reach with hands and arms, talk and hear.  The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Foundational to employment at Grace Christian University is to acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ. All employees are required to confirm their alignment with the University Statement of Faith and Human Sexuality Policy.
•  A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating courageous ambassadors for Christ who make an eternal impact wherever they go.” 

To apply, please send a resume and cover letter to tcumings@gracechristian.edu and talentmanagement@gracechristian.edu

Summary

The Student Account Specialist is responsible for computing, classifying, recording, and verifying financial data to maintain accurate accounting records for on-campus, dual enrollment, online, and graduate student accounts. This role ensures timely and accurate communication with students and collaboration with other departments to address account-related concerns.

Essential Duties and Responsibilities

• Educate and communicate with online students regarding their account transactions, including charges, credits, deposits, outside scholarships, and drop/add transactions
• Address and resolve student account concerns via email, written correspondence (postal mail), phone, or in person
• Collaborate with other departments, such as Financial Aid, Admissions, Registrar, and others, to manage collections on student accounts
• Monitor payments from collection agencies and analyze collection activities to ensure accuracy
• Perform clerical and general accounting tasks, ensuring compliance with strict deadlines and handling confidential student and departmental information
• Manage the collection of past-due or unpaid student accounts
• Assist and back up other business office staff with special projects, data entry, filing, and other office tasks as needed
• Provide exceptional customer service to students, parents, staff, faculty, and visitors on campus
• Ensure compliance with FERPA and other regulatory policies
• Support recruitment and retention efforts for the campus
• Any additional responsibilities that advance our mission and uphold our organizational values according to your supervisor

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Associate’s Degree is required
• Bachelor’s Degree in Accounting or Business is preferred
• General accounting or bookkeeping experience is preferred

Computer Skills

• Proficient in computer applications and software, with the ability to quickly learn new technologies
• Experience with Jenzabar and Great Plains is preferred

Communication Skills

• Ability to communicate effectively in a professional, courteous, and respectful manner
• Skilled in using cultural intelligence to interact with a diverse population, including students, alumni, staff, and other stakeholders
• Excellent written, oral, and interpersonal communication skills, with the ability to convey information clearly and concisely, avoiding jargon
• Ability to establish rapport with others, listen effectively to determine needs, and respond to escalating situations with empathy and confidence

Comprehensive Skills

• Ability to read, analyze, and interpret business documents, professional journals, and technical procedures
• Strong report writing and business correspondence skills

Decisiveness/Reasoning

• Ability to define problems, gather data, establish facts, and draw valid conclusions
• Approaches new ideas and challenges with a positive, open mindset, always prioritizing the organization’s goals

Self-Sufficient/Team Player

• Ability to work independently, take initiative, and perform tasks with minimal supervision
• Demonstrates strong team collaboration skills, showing genuine interest in team well-being and organizational values

Physical Demands

• Minimal travel required for professional development
• Regularly required to sit and use hands for typing
• Frequent reaching, talking, and hearing; occasional standing, walking, and climbing
• May occasionally lift and move up to 25 pounds and frequently lift up to 10 pounds
• Specific vision abilities required, including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating Courageous Ambassadors for Christ who make an eternal impact wherever they go.”

Foundational

Foundational to employment at Grace Christian University is to acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ. All employees are required to confirm their alignment with the University Statement of Faith and Human Sexuality Policy.

To apply, please send a resume and cover letter to aolson@gracechristian.edu and Talent Management at talentmanagement@gracechristian.edu

Job Title: Talent Management Coordinator

Reports to: Chief Financial Officer

Department: Office of the President

Status: Full-time, Exempt

Salary: Commensurate with education and experience

Summary

Talent Management Coordinator is responsible for developing a healthy employee base through the effective administration of organizational development, recruitment and staffing, employment law, performance management, employee relations, compensation, and benefits. The Talent Management Coordinator Human Resource initiatives in ways that support the fulfillment of the University’s vision and mission.

Essential Duties

• Ensuring the University maintains compliance with federal, state, and local employment laws
• Developing and maintaining policies and practices compliant with applicable laws including the Equal Employment Opportunity, Americans with Disabilities Act, Family and Medical Leave Act as well as other federal and state regulations
• Keep abreast of employment law changes and present policy changes to Administration and Board as necessary
• Assist employees in following the Grievance Process with the goal of achieving healthy resolution 
• Produce reporting as required by governmental and accreditation agencies
• Maintain physical and digital employee records in accordance with the requirements of governing authorities

• Develop a healthy campus culture in which employees thrive
• Initiate professional development and regular training opportunities for employees and managing supervisors
• Propose policy changes for the betterment of employees
• Develop communication strategy ensuring employees have needed information
• Identify solutions to resolve problems and foster a diverse workplace that enables all employees to contribute to the organization at their full potential.
• Provide counsel on employee relations issues and partner with university legal counsel when necessary
• Review, monitor, and act on initiatives for equal opportunity, diversity, etc.
• Consult and review current salary grid and make recommendations
• Perform benchmark analyses of compensation and benefits options
• Ensure justification rules apply and update compensation adjustments
• Prepare reports for the Administration and Board of Directors including employee retention, diversity, and turnover rates
• Lead the campus in strategies to improve employee engagement based on employee satisfaction survey data
• Review, amend, and implement annual performance review process
• Manage the Annual Servant Leadership Selection Process

• Oversee sourcing and hiring procedures to ensure we attract and select culturally fit, highly skilled employees  
• Review job descriptions
• Consult with hiring authority regarding departmental needs, compensation, hiring process, etc.
• Attend all full-time hire interviews before recommendation to the President
• Process background checks
• Conduct benefit orientation for all full-time new hires
• Update databases for all full-time new hires
• Coordinate with payroll processes ensuring accuracy of information

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• The successful candidate will have a bachelor’s degree or higher in Human Resources, Business Administration, or related fields
• 2-3 years of Human Resource with supervisory experience 
• Excellent knowledge of all aspects of HR management
• Proficiency in MS Office and able to quickly learn proprietary computer systems

Communication Skills

• Demonstrated ability to communicate in a courteous, respectful, and professional manner
• Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.
• Excellent written, oral, and interpersonal communication skills, void of jargon
• Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others’ needs; collecting necessary information; following through appropriately
• High level of discretion and ability to maintain confidential information

Comprehension and Reasoning Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Able to define problems, collect data, establish facts, and draw valid conclusions collaboratively with others to come to a reasonable resolution
• Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with highest consideration for organizational priority

Physical Demands

• Travel is required as needed for meetings and presentations for various events
• While performing the duties of this job, the employee is regularly required to sit, and use hands to type
• The employee frequently is required to reach with hands and arms and talk and hear
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl 
• The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Foundational to employment at Grace Christian University is to acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ. All employees are required to confirm their alignment with the University Statement of Faith and Human Sexuality Policy.

A genuine interest in the ongoing success of Grace Christian University and the fulfillment of its mission, Graduating Courageous Ambassadors for Christ Who Make an Eternal Impact Wherever They Go.

To apply, please send a resume and cover letter to jvandyke@gracehristian.edu and talentmanagement@gracechristian.edu.