Employment

Summary

The Records/Registration Assistant is a vital member of the Records/Registration Office team’s support of the academic division, faculty, staff, and students.  This position also enhances the Records/Registration team’s ability to manage student information and ensure the security of academic records.  This team member will be responsible for records and registration-related processes for both the Online/Graduate Online and the On Campus programs, and will act as a liaison between the Records/Registration Office and other student-serving offices at Grace.

Essential Duties

The Records/Registration Assistant is part of a collaborative, multi-faceted team of individuals who share responsibility for Records/Registration Office functions in the following areas: 

• Acting as liaisons between the Records/Registration Office, Enrollment, Online Student Success, Financial Aid, Business Office, etc.  
• Assisting with the consistency of processes related to data entry and admission processing across divisions (On-Campus, Online, Graduate Online)
• Creating/maintaining Education Plans for Online and Graduate Online students
• Participating in graduation-related preparation and the annual Commencement ceremony
• Complying with the confidentiality standards of FERPA
• Participating in professional development activities and serving on university committees that support the goals and objectives of the Records and Registration Office and the University, as required.
• Assuming additional duties as assigned by the Registrar or Provost

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor degree strongly preferred; required to have solid writing and grammar skills; prior experience in a higher education and records related atmosphere preferred.
• Demonstrated experience in accurate detail work is essential.

Computer Skills

• Possess a working knowledge of computer applications.
• Must have the ability to accurately and efficiently perform required computerized tasks, with the ability to learn new technology quickly.  Approximately 80-85% of the tasks for the position will be completed online.

Customer Service Skills

• Effective written and verbal communication skills required.
• Requires positive customer relations and ability to work with diverse populations.
• A pleasant and helpful demeanor will assist in the favorable development and maintaining of relationships.  

Comprehensive Skills

• Ability to read, analyze and interpret general business procedures and academic policies. 
• Ability to write business correspondence and contribute toward procedure manuals.

Decisiveness/Reasoning

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Sound decision making, problem solving, prioritization skills, and prompt follow up are key elements.

Self-Starting Team Player

• Must display the ability to be a collaborative team player, yet have the self-drive to work independently, take initiative when appropriate, and perform with minimal supervision.

Physical Demands

• A minimal amount of travel is required as needed for updates, professional development and various graduation related events.
• While performing the duties of this job, the employee is regularly required to sit, and use hands to type.
• The employee frequently is required to reach with hands and arms, talk and hear.
• The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch or crawl. 
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move 25 pounds. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Foundational

Foundational to employment at Grace Christian University is to acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ. All employees are required to confirm their alignment with the University Statement of Faith and Human Sexuality Policy.

 A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating courageous ambassadors for Christ who make an eternal impact wherever they go.” 

To apply, please send a resume and cover letter to vcumings@gracechristian.edu and talentmanagement@gracechristian.edu

Summary

The Counselor serves within the Community Life Department to support students’ physical, social, mental, and spiritual well-being. Key responsibilities include: Providing individual and group counseling for mental and social health. Serving on GCU’s Crisis and Community Life teams to support students through emotional crises and hospital stays. Mentoring student leaders to support personal and spiritual growth across the campus. Maintaining office hours for scheduled appointments and drop-in support.

Essential Duties:

• Counseling & Crisis Support: Interview clients, evaluate and diagnose psychological disorders, create treatment plans, and refer students to specialists or hospitalization as needed. 
• Program Administration: Oversee program budgeting, outcome tracking, annual reporting, and task force participation to represent student needs. 
• Workshops & Outreach: Design and present educational seminars for students, faculty, and staff. Evaluate workshop effectiveness and consult on community mental health concerns. 
• Campus Engagement: Promote counseling services through Freshman Orientation, classroom visits, and campus marketing. 
• Department Support: Complete additional tasks as assigned to support organizational goals.

Qualifications 

• Education & Licensure: Master’s degree or higher in Counseling or a related field. Licensed as a Professional Counselor in Michigan (or actively working toward licensure). 
• Clinical Knowledge: Strong understanding of current clinical practices, diagnostic tools, and therapeutic techniques. 
• Communication & Service: Excellent verbal, written, and interpersonal skills. Ability to build rapport with diverse populations, defuse tense situations, and maintain professional boundaries. 
• Collaboration & Initiative: Proven success working independently and as part of a team across departments. 
• Technical Proficiency: Comfortable with standard office software and quick to learn new technologies. 
• Problem-Solving: Sound judgment, strong organizational skills, and the ability to make timely, data-informed decisions.
• Physical Demands & Travel Regularly required to sit, type, talk, and listen; occasionally required to stand, walk, reach, and lift up to 25 lbs. Occasional travel for professional development and campus events.
• Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.
• A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating courageous ambassadors for Christ who make an eternal impact wherever they go.”

Candidates with interest in this role can submit a resume and cover letter to  talentmanagement@gracechristian.edu

Summary

Reporting directly to the President, the President’s Assistant provides executive support in a close one-on-one working relationship.  The President’s Assistant also serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects that are mission-driven, results-driven, and community-oriented.  It is important to have a learning attitude to participate and learn skills from the President, which will transfer to future roles or increased success in this role. The President’s Assistant will leverage his skills to maximize the effectiveness of the President in his leadership of the University and the cultivation of relationships with stakeholders.

Essential Duties

Day-to-Day Administration

• Completes a wide variety of administrative tasks for the President, including: 
• managing an extremely active calendar of appointments; 
• facilitating the communication activities of the President with a careful eye to proofreading and editing content;
• preparing correspondence that is sometimes confidential; 
• arranging complex and detailed travel plans, itineraries, and agendas; 
• compiling documents for travel-related meetings.
• Assists in coordinating the agenda of senior management team meetings and off-sites, and all staff meetings.
• Maintains daily communication with the President and collaborates with the Executive Vice President on tasks and issues as needed and as time allows.
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature.
• Acts as the board liaison between the President and the Board of Directors; adheres to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.
• Works closely with the Advancement Department on special projects, donor outreach, and other initiatives as needed.
• Plans, coordinates, and ensures the President’s schedule is followed and respected.
• Quality, warm “experience and image manager” of the Office of the President – local and on the road.
• Alumni Operations Assistant to the Director of Alumni:
• Including making decisions regarding promotional materials.
• Exercising discretion as to what activities are measured as success and return on time investment for the Director and Alumni Committee.
• Assisting with budgeting and expense reporting for alumni events and travel expenses.
• Deciding along with the Alumni Director on appropriate gift items.
• Developing and assisting in alumni relationship building and helping to bridge the gap between alumni and advancement departments.

Ongoing Relational Stewarding

• Provides “gatekeeper” and “gateway” roles, creating win-win situations for direct access to the President’s time and office.
• Accompany the President on visits with partners while maintaining meeting notes and follow-up actions.
• Executes follow-up activities with contacts made by the President and supports the cultivation of ongoing relationships.
• Provides leadership to build relationships crucial to the success of the organization.
• Able to travel with the President to speak to groups and/or individuals to promote or gain donor relationships for Grace Christian University (including occasional overnight visits).
• Participates and helps facilitate events and activities of the President’s Office.

Special Projects and Events

• Coordinates projects for the “First Lady” of GCU as needed and requested.
• Manages a variety of special projects for the President.
• Prioritizes conflicting needs; handles matters expeditiously and proactively, and follows through on projects to successful completion, often with deadline pressures.
• Assists board members with travel arrangements, lodging, and meal planning as needed.
• Keeps on schedule any special initiatives and needed follow-up of these with individuals on campus and off campus.
• Any additional responsibilities that advance our mission and uphold our organizational values according to your supervisor. 
• Be available and take operational leadership for alumni events or communications as planned throughout the year.

Qualifications 

To perform this job successfully, an individual must be able to complete each essential duty with excellence (high proficiency). The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience

• Bachelor’s degree or equivalent field experience.
• Experience in higher education preferred.

Computer Skills

• Possess a strong working knowledge of computer applications (particularly Google Workspace and Microsoft Office applications).
• Ability to accurately and efficiently perform required technical tasks and learn new technology quickly.

Communication Skills

• Skilled in communicating in a manner that is courteous, respectful, and professional.
• Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.
• Excellent written, oral, and interpersonal communication skills, void of jargon.
• Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others’ needs; collecting necessary information; following through appropriately; and handling escalating situations with concern and confidence.

Customer Service Skills – (many of these are noted above) 

• Skilled to deal effectively, respectfully, and professionally with people of culturally diverse backgrounds, beliefs, and cultures.
• Capable of establishing appropriate, professional rapport with courtesy and tact.
• Equipped to listen attentively for verbal and non-verbal cues to ensure accuracy for necessary information and to follow through appropriately, to make informed decisions, and handle escalating situations with empathy.
• Able to create a warm and welcoming experience for stakeholders visiting the campus and meeting with the President.

Decisiveness/Reasoning

• Able to define problems, collect data, establish facts, and draw valid conclusions, collaboratively with others to come to a reasonable resolution.
• Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with the highest consideration for organizational priority.

Self-Sufficient/ Team Player

• Must display the ability to be a team player, yet have the self-drive to work independently, take initiative, and perform with minimal supervision.
• Express genuine interest in the team’s well-being, and proactively model organizational customs, beliefs, and values.

Physical Demands

• Travel is required as needed for meetings and presentations for various events/activities.
• While performing the duties of this job, the employee is regularly required to sit and use their hands to type.
• The employee frequently is required to reach with hands and arms and talk and hear.
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee may frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Foundational

• Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.
• Foundational to employment at Grace Christian University is to acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ. All employees are required to confirm their alignment with the University Statement of Faith and Human Sexuality Policy. 
• Regular church attendance in a Bible-teaching church and willingness to serve according to giftedness
• A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating Courageous Ambassadors for Christ Who Make an Eternal Impact Wherever They Go. ”

To apply, please send a resume and cover letter to  talentmanagement@gracechristian.edu

Summary 

Grace Christian University seeks an Enrollment Specialist to recruit and guide prospective students for its online programs. This role involves proactively managing leads, building meaningful relationships, and providing comprehensive advising to help students navigate the enrollment process from inquiry to enrollment. The ideal candidate is a team player, goal-driven, possesses strong initiative, excellent communication skills, a problem-solving mindset, and a commitment to the mission.

Essential Duties

• Actively recruit and enroll students for online programs by managing and responding promptly to assigned leads, meeting or exceeding established enrollment goals.
• Guide prospective students through the entire admissions funnel via proactive and personalized communication (phone, email, text, virtual meetings, mail), assisting them in overcoming barriers and submitting all necessary documentation (applications, transcripts, financial aid information, military documents, etc.).
• Build meaningful relationships with prospective students, connecting them to the mission and vision of Grace, exemplifying institutional culture, and communicating care for them and their God-given purpose throughout their decision-making process.
• Exhibit strong personal initiative and an ownership mindset, proactively managing responsibilities and employing creative, effective strategies for student outreach, problem-solving, and achieving enrollment objectives.
• Provide comprehensive academic and career advising to prospective students, helping them align their goals with the university’s program offerings and understand the potential applications of the degree.
• Maintain accurate and detailed records of all student interactions, application progress, and required documentation within the university’s CRM and student information systems, generating reports as needed.
• Collaborate effectively with other university departments (Registrar, Financial Aid, Business Office, IT, Online Students Services) throughout the enrollment process, advocating for student needs and ensuring seamless transitions.
• Contribute to the evaluation and improvement of online enrollment strategies by participating in data analysis, tracking key performance indicators (KPIs), and supporting departmental assessment initiatives.
• Support the Online Enrollment Team by completing assigned administrative tasks efficiently.
• Participate in appropriate professional development opportunities as directed.
• Maintain availability to work flexible hours, including evenings or weekends as needed for lead coverage, virtual events, or occasional travel.
• Any additional responsibilities that advance our mission and uphold our organizational values according to your supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The  requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.
• A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating courageous ambassadors for Christ who make an eternal impact wherever they go.”

Education/Experience

• Bachelor’s degree or equivalent field experience 
• Sales experience preferred 
• Experience in higher education preferred 

Computer Skills

• Possess a working knowledge of computer applications 
• Ability to accurately and efficiently perform required technical tasks and learn new technology  quickly 

Communication Skills

• Skilled to communicate in a manner that is courteous, respectful, and professional
• Ability to use cultural intelligence to interact effectively with a culturally diverse population and  a variety of stakeholders, students, alumni, administrative staff, etc.
• Excellent written, oral, and interpersonal communication skills, void of jargon
• Proven capabilities in establishing appropriate professional rapport with courtesy and tact;  listening effectively and accurately to determine others’ needs; collecting necessary  information; following through appropriately; and handling escalating situations with concern  and confidence .

Customer Service Skills

• Skilled to deal effectively, respectfully, and professionally with people of culturally diverse  backgrounds, beliefs, and cultures.
• Capable of establishing appropriate, professional rapport with courtesy and tact. 
• Equipped to listen attentively, for verbal and non-verbal cues to ensure accuracy for necessary  information and to follow through appropriately, to make informed decisions, and to handle  escalating situations with empathy.

Decisiveness/Reasoning

• Skilled to define problems, collect data, establish facts, and draw valid conclusions,  collaboratively with others to come to a reasonable resolution 
• Capable of approaching new ideas or challenges with a sense of possibility, openness, and  positivity with highest consideration for organizational priority 

Self-Sufficient/Team Player

• Must display the ability to be a team player, yet have the self-drive to work independently,  take initiative, and perform with minimal supervision 
• Express genuine interest in the team’s well-being, and proactively model organizational  customs, beliefs, and values 

Physical Demands

• Travel is required as needed for meetings and presentations for various events/activities o While performing the duties of this job, the employee is regularly required to sit, and use hands  to type.
• The employee frequently is required to reach with hands and arms and talk and hear.
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch  or crawl.
• The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or  move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision,  depth perception and ability to adjust focus.

To apply, please send a resume and cover letter to  talentmanagement@gracechristian.edu