Reports to: Director of Maintenance
Department: Student Affairs and Operations
Status: Full-time or Part-time
Salary: TBD

Summary
Directs and coordinates institutional housekeeping services to ensure clean, orderly, and attractive conditions of entire campus by performing the following duties personally and via housekeeping personnel. Also coordinates conferencing, building usage, rentals, special events, classes and related services within the GRACE community.

Essential Duties:

• Coordinate and support all facility usage with faculty, staff, students, tenants, and user groups to maintain areas for classes, athletics, performances, and special events, and organizes parking/attendant support for these events.
• Coordinate setup/clean-up for all campus activities, and monitors campus trash and assist in minor entrance snow removal specific to special event usage.
• Benchmark cleaning standards and times for housekeeping staff to ensure that facilities are maintained in a healthy, safe, and sanitary manner.
• Coordinate, schedule, and train housekeeping volunteers, student employees, and janitorial services on campus.
• Solicit new business and renew established contracts to promote rental of facilities and grounds to meet revenue goals.
• Monitor condition of facilities including furniture, fixtures, and equipment; inspect for and correct damage incurred during usage.
• Maintain inventory with broad knowledge and organization of janitorial supplies, in work areas in an organized and safe manner.
• Demonstrated in-depth knowledge to operate, maintain, repair, and perform preventative to janitorial equipment.
• Broad knowledge of modern cleaning equipment and chemicals; able and willing to keep abreast of industry changes, best practices and regulatory requirements.
• Ability to interpret, evaluate, prioritize and perform multiple tasks simultaneously.
• Recommend and prioritize facility and equipment upgrades for functionality, efficiency, and aesthetics.
• Coordination, safety training, and record keeping of Right-to-Know information in conjunction with HR.
• Align duties within allotted budget and propose yearly budget.
• Other responsibilities as assigned by supervisor and/or senior leadership
• Directly supervises 10-30 student housekeeping employees.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; critiquing performance; rewarding and disciplining employees; addressing complaints and problems; maintaining time clock accuracy of employees and submitting reports.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience – Formal education is preferred but not required. Four years of experience in building, or institutional housekeeping/custodial work, including two years in a supervisory role.

• • • Must effectively demonstrate the skills and ability to teach those skills listed below to others:
    • Cleaning and maintaining various flooring surfaces including applying finishes and carpet cleaning
    • Proven record of cleaning and sanitizing washrooms, showers and locker rooms
    • Cleaning and care of glass, wall surfaces and window coverings
    • Able to clean all building fixtures, surfaces, and furniture safely
    • Adept at training and using chemicals in a safe manner
    • Track record of finishing assigned tasks effectively within limited time
    • Foster outstanding customer service skills with student employees

Computer Skills – Possess a working knowledge of computer applications. Must have the ability to accurately and efficiently perform required computerized tasks, with the ability to learn new technology quickly.

Customer Service Skills – Effective written and verbal communication skills required. Frequent interaction with students, parents, and agencies requires positive customer relations and ability to work with diverse populations. A pleasant and helpful demeanor will assist in the favorable development and maintaining of relationships.

Comprehensive Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manual.

Decisiveness/Reasoning – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Sound decision making, problem-solving, prioritization skills, and prompt follow up are key elements.

Self-Starting Team Player – Must display the ability to be a team player, yet have the self-driven to work independently, take initiative, and perform with minimal supervision.

Physical Demands – A minimal amount of travel is required as needed for updates and professional development and various recruiting events. While performing the duties of this job, the employee is regularly required to sit, and use hands to type. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.

A genuine interest in the ongoing success of Grace and the support of the mission statement of “Graduating Godly Individuals Prepared to Serve Christ in Church

Interested candidates please send your resume and cover letter to slacy@gracechristian.edu

Reports to: Director of Information Technology
Department: Information Technology (IT)
Status: Full-time. Exempt
Salary: Commensurate with education and experience

Summary
The Service Desk Specialist provides high-level customer service to Information Technology customers for computers, applications, systems, devices, access needs, provides primary service desk support, identifies, researches, and resolves technical problems of moderate complexity. The Service Desk Specialist also responds to telephone, email, online requests for technical support, and consults with the IT team on any issues and advice on efficiency controls and potential fixes.

Essential Duties:

• Provide technical support to customers by troubleshooting, researching, answering questions, and maintaining workstation
• Document all customer interactions and resolutions in CRM solution
• Manage Help Desk tickets in a timely manner
• Run diagnostics to resolve customer issues
• Support password self-service module
• Setup user accounts and assure correct access to IT systems; update user access to IT systems as needed
• Configure and setup customer workstations
• Install new hardware and software and train customers on its use
• Remove viruses, malware, and other damaging programs from desktops
• Troubleshoot, diagnose and resolving hardware, software, WIFI and network hardware components
• Escalates issues as necessary
• Coordinate with the IT team, remote employees, vendors and contractors to ensure system availability
• Offer suggestions for possible upgrades and changes within the IT department
• All other duties as assigned by the supervisor

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience –

• • Bachelor’s degree in Information Technology, Computer Science or related field preferred
  • Industry certifications and memberships a plus
  • 1-3 years’ technical support experience

Computer Skills – 

• • Experience with Microsoft Operating Systems
  • Experience with WIFI networks
  • Knowledge of network infrastructure (LAN/WAN, Firewalls, Switches, Access Points, Fiber and UTP Cable Infrastructure) preferred
  • Ability to accurately and efficiently perform required technical tasks and learn new technology quickly
  • Ability to create, read, and comprehend procedure manuals

Communication Skills-

• • Skilled to communicate in a manner that is courteous, respectful, and professional
  • Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.
  • Excellent written, oral, and interpersonal communication skills, void of jargon
  • Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others’ needs; collecting necessary information; following through appropriately; and handling escalating situations with concern and confidence

Comprehensive Skills – 

• • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence and procedure manuals

Decisiveness/Reasoning – 

• • Skilled to define problems, collect data, establish facts, and draw valid conclusions, collaboratively with others to come to a reasonable resolution
  • Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with highest consideration for organizational priority

Self-Sufficient Team Player –

• • Must display the ability to be a team player, yet have the self-driven to work independently, take initiative, and perform with minimal supervision
  • Express genuine interest in the team’s well-being, and proactively model organizational customs, beliefs, and values

Physical Demands – 

• • A minimal amount of travel is required as needed for updates and professional development
  • While performing the duties of this job, the employee is regularly required to sit, and use hands to type
  • The employee frequently is required to reach with hands and arms and talk and hear
  • The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl
  • The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus

Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.

A genuine interest in the ongoing success of Grace and the support of the mission statement of “Graduating Godly Individuals Prepared to Serve Christ in Church

Interested candidates, please send resume/cover letter to the IT Director, Bob Eluskie at beluskie@gracechristian.edu and Talent Management at slacy@gracechristian.edu

Reports to: Associate VP of Talent Management (AVPTM)
Department: Talent Management Office
Status: Full-time, 40hrs a week exempt
Salary: Commensurate with degree and experience

Summary
The Talent Management Specialist assists with the administrative day-to-day operations required for efficient and effective processes within Talent Management. The Talent Management Specialist will function as an assistant, point of contact to the Associate Vice President, and be the point of contact person on-campus.

Essential Duties:

• All employees have an element of responsibility to aid in the recruitment and retention of students
• Assists with the day-to-day efficient operation of the Talent Management office
  • Responsible for monitoring, distributing, and responding to the inquiries from the Talent Management general email account
  • Answering all incoming calls and voicemails to the Talent Management office
  • Check interoffice mailbox and process paperwork as applicable
• Send out mass communication from Talent Management to all employees per request of the AVPTM (or Administration) via Intranet, email, Digi sign, etc. such as:
  • Administrative approved communication
  • Monthly notice of birthdays and anniversaries
  • Talent Management Highlights
  • Updates to Grace employee discounts
  • Employee recognition
  • Any other as assigned
• Acts as a liaison for Title IX
  • Compile monthly report
  • Alert AVPTM of issues
  • Maintain file according to compliance
• Participates in recruitment efforts
  • Assisting with posting job ads (Digi sign, intranet, including sending request to add and delete job postings)
  • Organizing resumes and job applications to send to AVPTM and hiring authority
  • Coordinate interview with hiring authority and AVPTM
  • Coordinate with Executive Assistant to schedule interview with President for FT hires
  • Participates in training of hiring managers of the hire process for all classes of employment
• Performs duties associated with the hiring process for all employee classifications (Student, Part-time, adjunct, and contract)
  • Schedules and coordinates new employee orientation for the AVPTM
  • Send Background check form to AVPTM to complete
  • Add new hires into database (Employee Navigator, Great Plains, and ThinkHR)
  • Send out Welcome letter to register on Employee Navigator
  • Verifying all forms are complete and signed (identification also)
  • Validating all documents are filed properly
  • Train hiring authorities on hiring processes
• Performs duties associated with the separation process for Part-time, adjunct, and contract employees
  • Delete employee from all databases (EN, GP, ThinkHR, etc.) timely
  • Send update to webpage directory (if applicable)
  • Collect any Grace property (if applicable)
  • Transition employee file from active to inactive
  • Monitor and track terminated, graduated student employees
• Monitor and send updates to webpage directory for new and/or terminated employees
• Maintains personnel files and databases to align with local, state, and federal compliance
• Compiles reports and preparing spreadsheets as requested
• Assist with scheduling and monitoring completion of assigned trainings for staff and faculty
  • Monitor employee-training completions in ThinkHR
• Performs file audits annually (May-July) to ensure that all required employee documentation is collected and maintained
• Perform task associated with Student Injury Claim
  • Collect all required claim forms
  • Submit claims to 1st Agency
  • Create and maintain file
  • Provide monthly report to AVPTM
• Assist with verification to report worker comp claims
  • Collect WC-100 form from Director/VP
  • Send form to AVPTM
  • Create a file folder
• Updating employment posters around campus (as required)
• On-campus contact for Talent Management assistance
• Meet minimum of twice a week with AVPTM for updates and submit reports
• Participates as a member of the Campus Unity Advocate
  • Schedule Unity Council biweekly meetings, set agenda, record meeting minutes, and follow-up on action items
  • Serves as trusted advisor and consultant for students, staff, and faculty surrounding
    campus unity related topics
• Maintain a high level of confidentiality
• Assumes other duties as assigned by the AVPTM

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience –

• • Associate’s or Bachelor’s degree in Business with an emphasis in Human Resources or similar; background and/or minimum of one year experience working in a Human Resource capacity

Computer Skills – 

• • Possess a working knowledge of computer applications
  • Ability to accurately and efficiently perform required technical tasks and learn new technology quickly

Communication Skills-

• • Skilled to communicate in a manner that is courteous, respectful, and professional
  • Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.
  • Excellent written, oral, and interpersonal communication skills, void of jargon
  • Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others’ needs; collecting necessary information; following through appropriately; and handling escalating situations with concern and confidence

Customer Service Skills – 

• • Skilled to deal effectively, respectfully, and professionally with people of culturally diverse backgrounds, beliefs, and cultures
  • Capable of establishing appropriate, professional rapport with courtesy and tact
  • Equipped to listen attentively, for verbal and non-verbal cues to ensure accuracy for necessary information and to follow through appropriately, to make informed decisions, and to handle escalating situations with empathy

Decisiveness/Reasoning – 

• • Skilled to define problems, collect data, establish facts, and draw valid conclusions, collaboratively with others to come to a reasonable resolution
  • Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with highest consideration for organizational priority

Self-Sufficient Team Player –

• • Must display the ability to be a team player, yet have the self-driven to work independently, take initiative, and perform with minimal supervision
  • Express genuine interest in the team’s well-being, and proactively model organizational customs, beliefs, and values

Physical Demands – 

• • Less than 5% Travel is required as needed for meetings and presentations for various events
  • While performing the duties of this job, the employee is regularly required to sit, and use hands to type
  • The employee frequently is required to reach with hands and arms and talk and hear
  • The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl
  • The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus

Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.

A genuine interest in the ongoing success of Grace and the support of the mission statement of “Graduating Godly Individuals Prepared to Serve Christ in Church

Interested candidates please send your resume and cover letter to hr@gracechristian.edu