Reports to: Director of Financial Aid
Department: Financial Aid
Status: Full time, Exempt
Salary: Commensurate with education and experience

Summary

The Financial Aid Specialist is a team member of the Financial Aid Office and is primarily responsible for determining student eligibility for financial aid. The Financial Aid Specialist assists the students with processing financial aid forms and advising them about available aid, such as grants, scholarships, and loans.

Essential Duties:

• All employees have an element of responsibility to recruit and retain students
• Counsels students and parents providing guidance throughout the financial aid application process
• Regularly communicates with students, parents, coworkers, lenders, and government agencies regarding financial aid eligibility and awards
• Processes applications in an accurate and timely manner, and verifies the accuracy and consistency of the data received from federal tax return transcripts and student financial information
• Determines financial aid eligibility and inputs appropriate awards, adjustments, and/or corrections to assure eligible students receive the opportunity to attend Grace Christian University
• Participates in the packaging and awarding process, ensuring compliance and quality control of data
• Participates in appropriate professional development workshops and seminars as determined by Director of Financial Aid
• Other responsibilities and functions as requested by supervisor and/or senior leadership

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience –

• A high school diploma; Associate Degree preferred
• General finance experience; Financial Aid experience, plus

Computer Skills –

• Possess a working knowledge of computer applications
• CAMS Enterprise System, plus
• Ability to accurately and efficiently perform required technical tasks and learn new technology quickly

Communication Skills –

• Skilled to communicate in a manner that is courteous, respectful, and professional
• Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.
• Excellent written, oral, and interpersonal communication skills, void of jargon
• Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others’ needs; collecting necessary information; following through appropriately; and handling escalating situations with concern and confidence

Customer Service Skills –

• Skilled to deal effectively, respectfully, and professionally with people of culturally diverse backgrounds, beliefs, and cultures
• Capable of establishing appropriate, professional rapport with courtesy and tact
• Equipped to listen attentively, for verbal and non-verbal cues to ensure accuracy for necessary information and to follow through appropriately, to make informed decisions, and to handle escalating situations with empathy

Decisiveness/Reasoning –

• Skilled to define problems, collect data, establish facts, and draw valid conclusions, collaboratively with others to come to a reasonable resolution
• Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with highest consideration for organizational priority

Self-Sufficient/Team Player –

• Must display the ability to be a team player, yet have the self-drive to work independently, take initiative, and perform with minimal supervision
• Express genuine interest in the team’s well-being, and proactively model organizational customs, beliefs, and values

Physical Demands –

• Travel is required as needed for meetings and presentations for various events
• While performing the duties of this job, the employee is regularly required to sit, and use hands to type
• The employee frequently is required to reach with hands and arms and talk and hear
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl
• The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus

Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.

A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating Godly Individuals Prepared to Serve Christ in Church and Society.”

Interested candidates should submit their resumes to Sherea Lacy at slacy@gracechristian.edu.

Reports to: President
Department: President’s Office
Status: Full time, Exempt
Salary: Commensurate with degree and experience

Summary

Reporting directly to the President, the President’s Assistant provides executive support in a close one-on-one working relationship. The President’s Assistant also serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects that are mission-driven, results-driven and community oriented. It is important to have a learning attitude to participate and learn skills from the President which will transfer to future roles or increased success in this role. The President’s Assistant will leverage his skills to maximize the effectiveness of the President in his leadership of the University and cultivation of relationships with stakeholders.

Essential Duties:

Day to Day Administration:

• Completes a broad variety of administrative tasks for the President including:
  • managing an extremely active calendar of appointments;
  • completing expense reports;
  • facilitating the communication activities of the President with a careful eye to proof reading and
    editing content;
  • preparing correspondence that is sometimes confidential;
  • arranging complex and detailed travel plans, itineraries, and agendas;
  • compiling documents for travel-related meetings
• Assists in coordinating the agenda of senior management team meetings and off-sites, and all staff meetings
• Daily connection to the President and facilitate Exec. VP handoffs of agreed upon tasks and issues
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature
• Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format
• Plans, coordinates and ensures the President’s schedule is followed and respected
• Quality, warm “experience and image manager” of Office of the President – local and on the road

Ongoing Relational Stewarding:

• Provides “gatekeeper” and “gateway” role, creating win-win situations for direct access to the President’s time and office
• Accompany the President on visits with partners while maintaining meeting notes and follow-up actions
• Executes follow up activities with contacts made by the President and supports the cultivation of ongoing relationships
• Provides leadership to build relationships crucial to the success of the organization
• Able to travels with the President to speak to groups and/or individuals to promote or gain donor relationship for Grace Christian University (including occasion overnights)
• Participates and helps facilitate events and activities of the President’s Office

Special Projects and Events:

• Coordinates tasks for the First Lady of GCU as needed and requested
• Manages a variety of special projects for the President
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures
• Assists board members with travel arrangements, lodging, and meal planning as needed
• Keeps on schedule any special initiatives and needed follow up with individuals on campus and off campus
• All other duties as assigned

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience –

• Bachelor’s degree or equivalent field experience
• Experience in higher education preferred
• Sales experience; a plus

Computer Skills –

• Possess a working knowledge of computer applications.
• Ability to accurately and efficiently perform required technical tasks and learn new technology
  quickly.

Communication Skills –

• Skilled to communicate in a manner that is courteous, respectful, and professional
• Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.
• Excellent written, oral, and interpersonal communication skills, void of jargon
• Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others’ needs; collecting necessary information; following through appropriately; and handling escalating situations with concern and confidence

Customer Service Skills – (many of these are noted above)

• Skilled to deal effectively, respectfully, and professionally with people of culturally diverse backgrounds, beliefs, and cultures
• Capable of establishing appropriate, professional rapport with courtesy and tact
• Equipped to listen attentively, for verbal and non-verbal ques to ensure accuracy for necessary information and to follow through appropriately, to make informed decisions, and to handle escalating situations with empathy
• Able to create a warm and welcoming experience for stakeholders visiting the campus and meeting with the President

Decisiveness/Reasoning –

• Skilled to define problems, collect data, establish facts, and draw valid conclusions, collaboratively with others to come to a reasonable resolution
• Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with highest consideration for organizational priority

Self-Sufficient/Team Player –

• Must display the ability to be a team player, yet have the self drive to work independently, take initiative, and perform with minimal supervision
• Express genuine interest in the team’s well-being, and proactively model organizational
  customs, beliefs, and values

Physical Demands –

• • Travel is required as needed for meetings and presentations for various events/activities
  • While performing the duties of this job, the employee is regularly required to sit, and use hands to type
  • The employee frequently is required to reach with hands and arms and talk and hear
  • The employee is occasionally required to stand; walk; climb or balance, and stoop, kneel, crouch or crawl
  • The employee may frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus

-Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.

-Affirms both the Statement of Faith of Grace Christian University, as well as the Policy on Human Sexuality.

-Regular church attendance in a Bible-teaching church and willing to serve according to giftedness

-A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating Godly Individuals Prepared to Serve Christ in Church and Society.”

Reports to: Director of Enrollment, Adult & Graduate Programs
Department: Adult Online
Status: Full time, Exempt
Salary:  TBD

Summary

The Remote Enrollment Advisor will be responsible for recruiting students for the adult online degree programs, and will be given additional tasks as determined by the Directors of Enrollment.

Essential Duties:

• Recruit students for the adult online programs by contacting the incoming leads.
• Follow-up with prospective students throughout the enrollment process via various forms of communication (i.e. telephone, electronic, and mailings.)
• Track incoming applicant paperwork for each scheduled cohort start date, and update, maintain, and provide reporting from the database and other systems and software used by the adult and online office.
• Communicate with other departments at Grace throughout the enrollment process regarding enrollment steps, paperwork, transcripts, military documents, etc.
• Participate in appropriate professional development workshops and seminars as determined by the Vice President of Adult Online Studies.

Other responsibilities and functions as requested by supervisor may include:

• Generate leads by developing corporate contacts with the area businesses, Para churches and churches.
• Schedule and conduct Information Sessions to generate additional leads.
• Sets up displays and be available at job fairs, community colleges, churches, conferences, etc.
• Work closely with other departments within Grace Christian University, having input and direction with design, ordering, and inventory of various adult online studies promotional materials.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience –

• Bachelor’s degree is preferred while some college education is required. Extensive recruiting experience particularly geared towards adult and online higher education programming.

Computer Skills –

• Possess a working knowledge of computer applications. Must have the ability to accurately and efficiently perform required computerized tasks, with the ability to learn new technology quickly.

Customer Service Skills –

• Advisors are working as customer service representatives of the University, and as such,  must provide a prime level of customer service to both prospective and current students. Effective written and verbal communication skills required. Frequent interaction with students, parents, and agencies requires positive customer relations and ability to work with diverse populations. A pleasant and helpful demeanor will assist in the favorable development and maintaining of relationships.

Comprehensive Skills –

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.

Decisiveness/Reasoning –

• Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Sound decision making, problem solving, prioritization skills, and prompt follow up are key elements.

Self-Starting Team Player –

• Must display the ability to be a team player, yet have the self drive to work independently, take initiative, and perform with minimal supervision.

Physical Demands –

• A minimal amount of travel is required as needed for updates and professional development and various recruiting events.  While performing the duties of this job, the employee is regularly required to sit, and use hands to type. The employee frequently is required to reach with hands and arms and talk or hear.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Travel required a minimum of 15 – 25% of the time, as needed for updates and professional development along with various recruiting events.
• Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.
• A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating Godly Individuals Prepared to Serve Christ in Church and Society.”

Reports to: Director of Information Technology
Department: Information Technology (IT)
Status: Full time, Exempt
Salary: Commensurate with education and experience

Summary

The Service Desk Specialist provides high-level customer service to Information Technology customers for computers, applications, systems, devices, access needs, provides primary service desk support, identifies, researches, and resolves technical problems of moderate complexity. The Service Desk Specialist also responds to telephone, email, online requests for technical support, and consults with the IT team on any issues and advice on efficiency controls and potential fixes.

Essential Duties:

• Provide technical support to customers by troubleshooting, researching, answering questions, and maintaining workstation
• Document all customer interactions and resolutions in CRM solution
• Manage Help Desk tickets in a timely manner
• Run diagnostics to resolve customer issues
• Support password self-service module
• Setup user accounts and assure correct access to IT systems; update user access to IT systems as needed
• Configure and setup customer workstations
• Install new hardware and software and train customers on its use
• Remove viruses, malware, and other damaging programs from desktops
• Troubleshoot, diagnose and resolving hardware, software, WIFI and network hardware components
• Escalates issues as necessary
• Coordinate with the IT team, remote employees, vendors and contractors to ensure system availability
• Offer suggestions for possible upgrades and changes within the IT department
• All other duties as assigned by the supervisor

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience –

• Bachelor’s Degree in Information Technology, Computer Science or related field preferred
• Industry certifications and memberships a plus
• 1-3 years’ technical support experience

Computer Skills –

• Experience with Microsoft Operating Systems
• Experience with WIFI networks
• Knowledge of network infrastructure (LAN/WAN, Firewalls, Switches, Access Points, Fiber and UTP Cable Infrastructure) preferred
• Ability to accurately and efficiently perform required technical tasks and learn new technology quickly
• Ability to create, read, and comprehend procedure manuals

Communication Skills –

• Skilled to communicate in a manner that is courteous, respectful, and professional
• Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.
• Excellent written, oral, and interpersonal communication skills, void of jargon
• Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others’ needs; collecting necessary information; following through appropriately; and handling escalating situations with concern and confidence

Comprehensive Skills –

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.

Decisiveness/Reasoning –

• Skilled to define problems, collect data, establish facts, and draw valid conclusions, collaboratively with others to come to a reasonable resolution
• Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with highest consideration for organizational priority

Self-Sufficient/Team Player –

• Must display the ability to be a team player, yet have the self drive to work independently, take initiative, and perform with minimal supervision
• Express genuine interest in the team’s well-being, and proactively model organizational customs, beliefs, and values

Physical Demands –

• A minimal amount of travel is required as needed for updates and professional development
• While performing the duties of this job, the employee is regularly required to sit, and use hands to type
• The employee frequently is required to reach with hands and arms and talk and hear
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl
• The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus

Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.

A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of “Graduating Godly Individuals Prepared to Serve Christ in Church and Society.”